Zomato customer reveals a scam; CEO Deepinder Goyal replies

• ByStartupStory     |    January 25, 2023

Operating in India presents many challenges for online food delivery platforms like Zomato, with some individuals taking advantage of these challenges to cause significant losses for the company. An entrepreneur shared on LinkedIn that a Zomato delivery executive asked him not to pay online and offered to give him the food for a lower price, causing him to feel uneasy about the scam happening within the company.

Vinay Sati, a customer of Zomato, an entrepreneur himself brought the scam on Linkedin, posting about his experience. In his post he stated “I got goosebumps hearing what scam is happening with Zomato. Yesterday I ordered some burger king burgers from Zomato And I also made the online payment. And as soon as the delivery boy came after 30-40 minutes, he told me that sir, don’t pay online next time. I wonder why he said that And I asked why brother?”

The post added “He said that next time when you will order food worth 700-800 rs through COD you only have to pay 200rs for that. “I will show it to Zomato that you have not taken the food but will also give you the food you ordered,”

According to the delivery executive, the customers can enjoy food worth Rs.1000 by paying the delivery guy Rs.200-300 as the food which the consumer refuses to receive is reportedly given to the delivery executives.

The entrepreneur called out to the founder of Zomato, Deepinder Goyal, on LinkedIn, asking how such a scam could occur within the company. He urged the management to take action and pointed out that, as an entrepreneur, he could have taken advantage of the discounted food, but instead chose to expose the issue to bring attention to it.

To this Deepinder Goyal, CEO of Zomato replied to him in the comment section “Aware of this. Working to plug the loopholes,”.

Follow Startup Story