Zomato announces ‘Rest Points’ for delivery agents aided with high speed internet and washrooms

• ByStartupStory     |    February 17, 2023

Zomato CEO Deepinder Goyal on Thursday announced ‘The Shelter Project’, which will include ‘Rest Points’ for delivery partners. 

Announcing that the company has already started building public infrastructure to offer delivery agents a place to ‘rest, recharge, and take a moment for themselves’, Goyal in a blog post added that Gurgaon – its headquarters – already has two functional Rest Points.

Noting the challenges faced by all delivery executives in navigating traffic snarls and unpredictable weather, the blog post mentioned that the initiative aims to foster a better environment to improve their ‘physical and mental health’ and ‘support the gig economy.’

High-speed internet, first aid, phone charging facility, washrooms and drinking water are the amenities that come with the rest points, which are open to delivery agents from other companies too.

Calling delivery partners as the ‘heart and soul’ of their business, the blog post detailed Zomato’s plans to set up more shelter places in the ‘most dense clusters’ of its food delivery service.

In the tweet announcing the venture, Goyal also shared a supposed picture of a Rest Point, which featured delivery agents from Zomato and Swiggy taking a break, eating, and some charging their mobile phones. “We are thankful to see that these Rest Points have been warmly welcomed by not just Zomato delivery partners but delivery partners of multiple last-mile delivery players,” Goyal added.

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