SaaS company Ushur secures $50 million in Series c funding led by Third Point Ventures
Ushur, the Santa Clara and Bengaluru-based AI-powered customer experience automation platform, has raised $50 million in Series C funding round led by Third Point Ventures and supported by existing investors Iron Pillar, 8VC, Aflac Ventures, and Pentland Ventures.
The SaaS startup plans to use the funds to broaden its portfolio of experience automation, creating new advancements in AI and entering new regions and industries.
“Ushur combines conversational automation and knowledge work automation in a no-code, cloud-native SaaS platform to digitise the complete enterprise customer experience. The previous generation of enterprise automation was designed for infrastructure processes,” explains Simha Sadasiva, CEO and Co-founder, Ushur.
In the last 12 months, the startup claims to have tripled its headcount, doubled its customer base, and achieved a Net Revenue Retention (NRR) of 164% as enterprises moved toward AI-driven automation solutions purpose-built for end-to-end customer engagement applications.
“Our continued investment in Ushur further demonstrates our conviction that Ushur is shaping a new category, one that will fundamentally transform how enterprises engage and serve their customers at scale,” said Rob Schwartz, Managing Partner, Third Point Ventures.
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