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redBus Collaborates with Truecaller to Elevate Customer Trust and Interaction

• ByStartupStory     |    December 1, 2023

Online bus ticketing platform redBus has partnered with Truecaller, a global communication and caller identification platform, to enhance the customer experience. 

Truecaller’s Verified Business Caller ID will allow users to instantly recognize verified business calls from redBus, facilitating seamless management of travel bookings and customer support. redBus, an early adopter of Truecaller’s Business Solution suite, can now provide personalized and contextually rich communication experiences, dynamically configuring calls for various use cases. 

Leveraging Truecaller’s Video Caller ID feature, redBus incorporates unique video elements into theme-focused customer outreach campaigns, enhancing engagement. The partnership aims to ensure safer and more efficient communication, preventing fraud and building trust between businesses and users. 

Over 2000 businesses globally have benefited from Truecaller’s Verified Business Caller ID and advanced communication capabilities, reducing phone call-related frauds and scams while promoting customer safety.

 

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