Business intelligence platform Intellicus launches workforce management solution
- ByStartupStory | September 24, 2022
The launch of Flow by Intellicus Technologies gives traditional BPMs the best AutoML, AI, and cloud technologies for forecasting, planning, and optimising workforces. Flow is an omnichannel workforce management system.
In addition to offering embedded BI capabilities to software developers, Intellicus is a provider of business intelligence and data analytics platforms, services, and solutions for businesses. Flow, the company’s workforce management (WFM) solution, has been released. Businesses using Business Process Management (BPM) can optimise their staff and raise productivity thanks to flowing.
Rajesh Murthy, founder architect and vice president of engineering at Intellicus Technologies, commented on the WFM product as follows,” We understand the BPM world and appreciate their need to balance rich customer experience with profitability. Our expertise in the BPM domain brings a unique understanding of the BPM world and its challenges. Flow is bringing in the new age of WFM by empowering traditional WFM teams to keep pace with a rapidly changing industry.”
Rajesh continued, “Our system offers a variety of exceptional features for the modern BPM industry requirements. Utilizing the strength of AutoML, Flow connects to over 75 data sources and aids WFM managers in forecasting with assurance. With Flow, WFM teams can use data science, machine learning, and what-if analysis to effectively identify shifts and plan capacity. Every business user is empowered by Flow’s real-time, interactive dashboards to comprehend, evaluate, and compare data in order to make data-driven decisions. The flow will be offered as a managed service on the cloud or as an on-premises option, and it is the only way for any BPM to guarantee that the best agent with the proper skill set is paired with every client engagement.
With the use of AutoML, Stream links to more than 75 knowledge sources to assist workforce managers (WFM) in making confident forecasts. With Stream, WFM groups can effectively identify shifts and plan capability using knowledge science, ML, and What-If analysis.CBSL, Hexaware, and 1Point1 are a few of the companies that use Stream’s omnichannel incoming and outbound operations choices.
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