Plaza Premium Group offers TCS a contract to transform airport hospitality experience.
- ByStartupStory | December 17, 2021
Tata Consultancy Services(TCS) an IT service company announced that Plaza Premium Group (PPG), a global airport hospitality services provider based in Hong Kong, has selected it to develop an end-to-end digital platform that will improve customer experience and operational excellence at its 70 airport locations.
The long-term partnership focuses on reimagining the end-to-end airport travel experience across three core areas: customer experience, employee experience and operational excellence. It will enhance customer experience by simplifying reservations for various services at PPG’s lounges and other hospitality outlets. It is also expected to improve sales and marketing, customer engagement, back-of-house command and control, manpower management, training, and the entire operation information management system, creating a 360-degree service delivery scope.
In the new travel era where technology is core to the customer experience, we see the investment in building our own technology capability instrumental to addressing evolving customer expectations. We are excited to partner with TCS, a leader in its field, to develop an end-to-end passenger services technology solution that is first in the market.” said Olivia Chang, Chief Information Officer of Plaza Premium Group.
Girish Ramachandran, President of TCS Asia Pacific said in a statement, “We are delighted to partner with Plaza Premium Group to develop a future-ready technology platform that is helping revolutionize the air travel hospitality experience, just as the world is re-emerging into a back-to-travel landscape. We look forward to growing this partnership further globally”
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