Zomato to stop grocery delivery service from September 17
- BySheetal Sidhu | September 13, 2021
Zomato to stop grocery delivery service from September 17. The company also said that it believes that its investment in Grofers will generate better outcomes for its shareholders than in-house grocery efforts. In an email to its grocery partners, Zomato said, “At Zomato, we believe in delivering best in class services to our customers and largest growth opportunities to our merchant partners. We don’t believe that the current model is the best way to deliver these to our customers and merchant partners. Hence, we intend to stop our pilot grocery delivery service effective September 17, 2021”. The email mentions that “store catalogues are very dynamic and inventory levels change frequently. This has led to gaps in order fulfillment, leading to poor customer experience.”
In the same time period, the express delivery model, with under 15 minute delivery promise and near perfect fulfilment rates has been getting a lot of traction with customers and expanding rapidly, the company said in the email. “We have realised that it is extremely difficult to pull off such a delivery promise with high fulfilment rates consistently, in a marketplace model (like ours),” the mail said. When contacted, a Zomato spokesperson said, “We have decided to shutdown our grocery pilot and as of now, have no plans to run any other form of grocery delivery on our platform. Grofers has found high quality product market fit in 10 minute grocery stores and we believe our investment in the company will generate better outcomes for our shareholders than our in-house grocery effort. Earlier Zomato had said that it had invested $100 million (around Rs 745 crore) for acquiring a minority stake in grocery delivery platform Grofers.
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