OYO Introduces GPT-4 Powered Contactless Self Check-In for UK Hotels

• ByStartupStory     |    July 25, 2023

OYO, a global hospitality technology company, has introduced a virtual front desk solution for its partner hotels in the UK. Utilizing GPT-4 technology, this innovative solution aims to eliminate waiting times, providing customers with a swift 5-minute check-in experience. Additionally, it will assist and guide international travellers who may not speak the local language, leading to quicker responses and issue resolution. The initiative aligns with OYO’s commitment to enhancing operational efficiency for its hotel partners through the integration of cutting-edge technological tools.

Moreover, the system automates payment collection, simplifying the entire process to ensure a seamless and hassle-free experience for guests. With the help of ChatGPT4, the platform also analyzes guest preferences, enabling personalized recommendations for activities, dining options, and local attractions to enhance their stay.

Talking about self-check-in, Gautam Swaroop, CEO- OYO International said, “Guest-facing tech such as the Contactless Self Check-in solution is not only important for enabling a seamless experience for guests, but also helps drive bookings and provides revenue-enhancing solutions for our hotel owners. The virtual front desk serves as a powerful tool that provides guests with personalized hotel recommendations, exclusive offers, and seamless navigation. This also contributes to boosting bookings on OYO’s own platforms, creating an additional revenue stream for hotel owners.”

Puneet Yadav, Head – OYO UK added, “There has been an increasing shift in consumer behaviour where they prefer digital-first interactions, convenience and personalization. This has steered the hospitality industry towards the adoption of guest-facing technology. At OYO, we have made a conscious effort to advance our tech stack to keep up with new customer demands and advanced technologies.”

OYO UK has announced its ambitious plans to expand its hotel portfolio in the UK in 2023, with the addition of more than 50 hotels. Presently, OYO operates over 160 small hotels across more than 65 cities in the country. The top-performing markets for OYO in the UK include London, Birmingham, Torquay, Great Yarmouth, and Manchester. Looking ahead, the company aims to concentrate on the growth of its presence in Leeds, Brighton, and Plymouth during the coming year.

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