Ola Electric expands Hyperservice platform for spare parts, service
- ByStartupStory | October 28, 2025
Ola Electric has announced a major scale-up of its Hyperservice platform, transforming it into an open ecosystem that democratizes access to electric vehicle (EV) spare parts, diagnostics, and service training across India. This ambitious expansion empowers independent garages, mechanics, fleet operators, and Ola customers alike by providing direct access to genuine Ola parts and advanced servicing tools through digital channels.
Phase 1: Opening Spare Parts Access
Starting immediately, Ola Electric’s certified genuine spare parts are available for purchase directly through the Ola Electric Customer App and website. This direct-to-consumer (D2C) approach eliminates intermediaries, ensuring competitive and transparent pricing for over a million Ola EV owners nationwide.
For the first time, independent garages and third-party service providers outside Ola’s official network can buy authentic components, assuring better reliability and customer confidence. The move breaks traditional dealership lock-ins, letting users choose where and how they want to service their vehicles.
Phase 2 and Beyond: Diagnostics and Technician Certification
Over the coming weeks, Ola will further widen the Hyperservice platform with access to advanced diagnostic tools and comprehensive technician certification programs. Independent mechanics will be able to train and gain certification on Ola Electric’s vehicle models, equipping a broader service ecosystem with skills tailored to cutting-edge EV technology.
Such certification programs aim to address India’s critical shortage of skilled EV technicians, boosting the after-sales service infrastructure and offering new opportunities for micro and small enterprises in the automotive repair sector.
Hyperservice: A Pillar of Ola’s ‘India Inside’ Strategy
This open Hyperservice initiative forms a key pillar of Ola Electric’s India Inside vision—building scalable, domestically integrated platforms across product lines including batteries, software, and now service and parts. Opening access to its proprietary technology and supply chain is designed to foster competition, improve service quality, and drive greater scale efficiencies.
Bhavish Aggarwal, Chairman and Managing Director of Ola Electric, said, “We’ve built Hyperservice from first principles—leveraging technology for speed, transparency, and efficiency. By making our ecosystem open to every garage, fleet operator, and customer, we enable true service freedom. Genuine parts and full pricing transparency, with no middlemen—this is a revolutionary step for EV ownership experience in India.”
Benefits for Customers and the Garage Ecosystem
Ola’s Hyperservice scale-up intends to improve convenience and reduce costs for EV owners by providing them with more servicing options and flexible pricing. Customers can pre-order parts and schedule independent garage visits, breaking dependence on company-managed service centres.
Meanwhile, the initiative injects vitality into India’s sprawling garage ecosystem, enabling thousands of mechanics to upskill and benefit from Ola’s certification. Trained technicians gain credibility, attracting more business and fostering a trusted AA-certified servicing network—critical as EV adoption accelerates across India.
Impact on After-Sales Profitability and Growth
Hyperservice also boosts Ola Electric’s unit economics by expanding its high-margin parts and accessories vertical. As the customer base rapidly grows, spare parts sales and service revenue represent scalable, recurring sources of income beyond new vehicle sales.
By enabling direct purchases and servicing, Ola drives higher volumes through its supply chain, creating a more reliable, efficient, and profitable after-sales business model—one better aligned to the digital economy of the future.
Conclusion: Lighting the Way for EV Service Innovation
Ola Electric’s open Hyperservice platform marks a paradigm shift in India’s EV servicing and spare parts landscape. By putting genuine parts, advanced diagnostics, and certification within easy reach of independent service providers and EV owners, Ola is raising standards and fostering trust.
This initiative promises to elevate customer satisfaction through better quality service, improved uptime, and greater ownership freedom. More importantly, it opens new vistas for India’s grassroots automotive servicing sector, catalyzing skills development and enterprise growth aligned with the country’s green mobility revolution.
As EV adoption accelerates, Ola’s Hyperservice expansion sets a new benchmark for seamless, transparent, and accessible after-sales service in India—transforming the way electric vehicles are maintained for the better.
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