Exotel Launches ExoMind, a No-Code Solution for Building Advanced Chatbots Quickly
- ByStartupStory | April 5, 2023
Exotel, a customer engagement platform in emerging markets, has unveiled ExoMind, a no-code solution that enables businesses to build advanced chatbots in a matter of minutes. The cloud-based enterprise tool uses proprietary AI models and advanced generative AI capabilities to offer personalized customer interactions, boosting brand engagement.
Exotel has announced the deployment of ExoMind chatbots, which utilize GPT-4’s Large Language Model to generate highly accurate and contextual responses. Unlike traditional rule-based chatbots, ExoMind bots are designed to offer natural interactions with customers. The cloud-based tool enables businesses to deploy custom bots across various channels and throughout the customer lifecycle, from marketing and sales to support and troubleshooting. The company reports that large enterprise customers have already begun using the product.
ExoMind’s bot-building process begins with businesses inputting data from various sources, such as their website, documents, product catalogs, and databases. The tool then leverages Exotel’s domain expertise to process and create industry-specific models from the data. Exotel’s CEO and co-founder, Shivakumar Ganesan, stated that AI-based applications are necessary for businesses to remain competitive, and ExoMind can help companies generate and retain customers with personalized conversational commerce. The product’s launch comes at a time when customer engagement is shifting towards personalized interactions.
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