Air India invests $200M to implement ChatGPT-driven chatbot

• ByStartupStory     |    April 26, 2023

Air India has allocated an initial investment of $200 million towards the implementation of a ChatGPT-powered chatbot and other digital initiatives as part of its digital system modernization efforts under the Vihaan.AI transformation program. The airline has reported significant progress in completing several initiatives, with numerous others currently in progress to enhance its digital systems landscape.

Air India intends to maintain its investment level over the next five years, as it transitions from playing catch-up with global airlines to leading the pack. To achieve this, the airline plans to incorporate cutting-edge technologies, including generative AI and conventional digital solutions, to remain at the forefront of innovation. Furthermore, the airline is investigating emerging trends such as quantum computing to tackle intricate optimization issues in the aviation sector. As per YourStory’s report, Air India is committed to embracing the latest technological advancements and remaining ahead in the swiftly evolving digital landscape.

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