Neuron7.ai Raises $4.2M In Seed Round From Nexus, Battery Ventures
- ByAyushi Ray | August 11, 2021
Cloud software startup Neuron7.ai raises $4.2M in seed round from Nexus, Battery Ventures. The company which is led by repeat entrepreneurs like Niken Patel and Vinay Saini, is helping to transform customer services into a cloud-based AI-powered workflow, particularly for companies managing complex products in technology, manufacturing, and healthcare, where service organisations are required to support hundreds of product models, versions, errors, and issues. When critical errors happen in essential devices and machines, customers want their service issue resolved immediately, preferably on the first call, by one service representative. But in a complicated service environment, first-call problem resolution is quite difficult. Neuron7.ai solves this problem by leveraging the sources of intelligence within an enterprise: its data and people.
“Our value increases multi-fold when our centralised intelligence platform provides predictions across different parts of the service business – Tier-I service centers, repair, field technicians, etc. AI-driven diagnostics and resolution predictions are just the start. Our vision is that service decisions at scale within a company are accurately taken via a Service Intelligence system of record,” said Neuron7.ai Founder and CEO Niken Patel. “The signal or prediction accuracy is achieved when AI works across heterogeneous datasets. For a particular industry, the signal could be in the combination of technician notes, device data and service manuals. And that is where Neuron7 excels. Our point of view is that service-intelligence solutions are going to be massively successful when they are industry-specific. Or even specific to a particular device or machine,” said Amit Verma, Neuron7.ai engineering head.
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