The fifth global edition of World CX Summit
The ASEAN version of the World CX Summit – FSI brought together pre-qualified CX leaders, marketers, and FSI professionals virtually on October 21, 2021, as part of the world tour, to discuss how the latest technologies and customer insights may be merged to alter CX as we know it.
On Vmeets, a virtual events platform, the fifth worldwide edition featured keynotes, panel discussions, tech lectures, private consulting rooms, private networking rooms, and more. CX executives and enthusiasts participated in interactive Q&A sessions with speakers, emphasising the shifting dynamics of customer experience around the world.
The summit included a stellar list of speakers, including:
Landon Barnes, Principal Solutions Consultant, UserTesting Anthony Rogalski, Solutions Consultant, UserTesting
Gavin Sitecore’s Regional Manager, FSI, Neil Olsen
Mike Plimsoll, Sitecore’s Senior Director of Industry Strategy and Marketing
Pru Life UK’s Allan Tumbaga is Senior Vice President and Chief Customer Marketing Officer.
Liberty Mutual Insurance’s Regional Vice President of Information Technology Strategy and Transformation, Sourabh Chitrachar
Aviva Singlife’s Chief Digital Officer, Rachel Chen
Malaysia Digital Economy Corporation’s Chief Transformation Officer, Mohd Afdhal Bin Mohd Nayan (MDEC)
Chatrudee Ngamvalairatt, Bank Of Ayud’s EVP of Customer Experience Management
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