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Bengaluru Woman Signs Up as Blinkit Delivery Agent for a Day, Gives Feedback; CEO Responds with Swift Changes

• ByStartupStory     |    August 10, 2024

In a move that has spurred significant changes at Blinkit, a Bengaluru woman’s experience as a delivery agent for the quick-commerce platform has gone viral, prompting a response from the company’s top leadership. Sneha, a resident of Bengaluru, signed up as a Blinkit delivery partner for a day to gain insight into the platform’s rapid delivery system. After completing her stint, she shared her detailed observations and feedback in a thread on X (formerly Twitter), which quickly gained traction.

Sneha spent the day delivering orders in the Indiranagar area, documenting her experience on social media. “Signed up to be a Blinkit delivery partner and delivered a few orders around Indiranagar today. And da*n it was amazing, earned some money, talked to a few riders. Got to know how the whole system works,” she posted, highlighting her curiosity and enthusiasm for understanding Blinkit’s operations.

signed up to be a blinkit delivery partner and delivered few orders around indiranagar today🙌

and damn it was amazing
earned some money, talked to few riders

got to know how the whole system works

but blinkit product team ig it’s high time for you revisit the app 🙂 pic.twitter.com/wB8uJWoMF0

— Sneha (@itspsneha) August 4, 2024

However, her feedback did not shy away from pointing out several areas of concern within the system. One of the key issues Sneha raised was the discrepancy in promotional messages sent to Blinkit’s delivery agents. She mentioned that the platform claimed potential earnings of up to ₹50,000 a month, along with a ₹2,000 bonus, but found these claims misleading after her experience. “This whole message is too gimmicky. Please don’t give hope or false information to the riders. After I delivered a few orders I just know how hard it is to earn ₹50,000 and yes, where is my bonus 2K. Didn’t see how to get it or any term and conditions,” she wrote.

this whole message is too gimmicky can you please don’t give hope or false information to the riders

after I delivered few orders I just know how hart it is to earn 50000 and yes where is my bonus 2K didn’t see how to get it or any term and conditions pic.twitter.com/UZXwZdil0F

— Sneha (@itspsneha) August 4, 2024

Additionally, Sneha sought clarification on Blinkit’s free medical insurance policy for its delivery agents and expressed concerns about the working conditions at a local Blinkit store. She highlighted the lack of proper seating and drinking water facilities at the store, describing the environment as “too messy to even stand.” Sneha also suggested the introduction of larger paper bags for delivering heavier orders, noting that the current bags often tear.

there is no proper place for sitting for riders nor there is a filter for drinking water

the whole place is too messy to even stand it would be great if you take care of the store as well pic.twitter.com/RXtc7gOdXU

— Sneha (@itspsneha) August 4, 2024

In response to Sneha’s candid feedback, Blinkit’s Chief Technology Officer (CTO), Sajal Gupta, acknowledged the issues raised and detailed the changes the company had implemented. “The seating area has been upgraded. We will make this the standard across stores,” Gupta confirmed, adding that Blinkit has also addressed several other concerns raised by Sneha.

signed up to be a blinkit delivery partner and delivered few orders around indiranagar today🙌

and damn it was amazing
earned some money, talked to few riders

got to know how the whole system works

but blinkit product team ig it’s high time for you revisit the app 🙂 pic.twitter.com/wB8uJWoMF0

— Sneha (@itspsneha) August 4, 2024

Blinkit CEO Albinder Dhindsa also responded to Sneha’s feedback, stating, “Thanks for the feedback Sneha! Good points here. We will pick these up, fix and report back soon.”

Since its posting, Sneha’s thread has gone viral, amassing over a million views and numerous appreciative comments from social media users.

“Some really great feedback! Blinkit is an amazing product. @Albinder, here are some great suggestions to make Blinkit even more better!” one user commented.

Another user expressed admiration for Sneha’s initiative, writing, “I love you for doing this, fr!”

“So cool. Like a journalist!” a third user remarked.

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