TCS says ChatGPT will be a co-worker and not replace jobs
- ByStartupStory | February 27, 2023
According to Milind Lakkad, the Chief Human Resources Officer (CHRO) of Tata Consultancy Services (TCS), generative artificial intelligence platforms such as ChatGPT will function as “AI co-workers” rather than job replacements. He noted that such tools would enhance productivity but not alter business models for corporations. TCS, India’s largest IT services provider with over 600,000 employees, believes that these AI platforms will aid rather than threaten human workers.
Milind Lakkad, Tata Consultancy Services’ (TCS) Chief Human Resources Officer (CHRO), stated that generative artificial intelligence platforms such as ChatGPT would act as co-workers rather than replacing jobs. In a recent interview with PTI, he emphasized that AI co-workers would require time to understand the customer’s context for the task to be completed, which would continue to be industry and customer-centric, provided by the human worker assisted by the co-worker. Lakkad further added that TCS believes that these AI platforms would assist human workers rather than replacing them.
Milind Lakkad, the Chief Human Resources Officer (CHRO) of Tata Consultancy Services (TCS), alleviated concerns about the future of jobs in the engineering sector, which is one of the country’s largest recruiters. According to Lakkad, job definitions would evolve rather than jobs being replaced, thanks to platforms like ChatGPT that improve productivity. However, the emergence of such intuitive platforms, which can generate entire code, has sparked concerns about whether trained humans are necessary for delivering technology company work to clients. Furthermore, it has been attributed to significant layoffs by big tech firms worldwide.
According to Milind Lakkad, the Chief Human Resources Officer (CHRO) of Tata Consultancy Services (TCS), it is critical to consider the context in which a customer works, and differentiation from competitors necessitates constant evolution. Lakkad stated that the proportion of work performed by humans compared to generative AI platforms would vary depending on the industry. Furthermore, he believes that while the need for managerial talent may decrease, demand for workers at lower levels of the hierarchy will persist because they will acquire vital contextual skills.
Lakkad expressed that generative AI is a positive development for the future, but it will be a collaborative effort rather than a replacement. He added that the introduction of such tools will not change the existing business models, but rather enhance productivity, consistency, and reduce the need for governance. According to Lakkad, these tools will also expedite delivery and decrease the need for peripheral functions.
According to Lakkad, TCS is currently utilizing such inputs in “some pockets,” and the work in these areas will continue to expand in the future. The full picture of the impact of these changes will only become clear in two years, he added. As a result of these changes, training programs will also need to adapt, and Lakkad emphasized that TCS is already paying close attention to this aspect and planning for future requirements.
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