News Update

RupeeRedee announces it’s association with Credgenics for improved loan collections

• ByStartupStory     |    December 14, 2022

RupeeRedee, a leading digital lending platform, has announced its association with Credgenics, a leading provider of SaaS-based debt collections technology, to deploy Artificial Intelligence (AI), Machine Learning (ML), and Data Analytics based approach toward debt collections. The strategic tie-up personalizes and effectively transforms the borrower experience by removing unnecessary and redundant interactions with the borrowers.

RupeeRedee is a new-age digital lending platform that leverages technology and data sciences to make lending safe, quick and hassle-free for India’s massive population of underserved customers, whereas Credgenics is the leading provider of Loan Collections and Debt Resolution technology platform to Banks, Non-banking finance companies, FinTechs, and ARCs worldwide. Credgenics provides end-to-end solutions for digitized debt collections through a mix of AI-led multi-channel digital communications. RupeeRedee capitalizes on Credgenics’ quality control dashboard that monitors agents’ call quality scores, tone of messaging adopted, and other parameters to deliver a unique and superior experience to its loan borrowers. Furthermore, it adopts a comprehensive tracking and tech-driven process to ensure the customers are treated with respect and there are no chances of any fraud related to collections.

Alaxander Zabolev, Head of Collection, RupeeRedee, said, “Technological advances combined with customer expectations are altering the way we operate, and we aim to provide seamless consumer experience through robust digital processes across the collections business value chain. With Credgenics technology platform, we are collecting at a faster pace, optimizing the use of analytical insights across RupeeRedee, and providing customer-centric solutions.

Rishabh Goel, Co-founder and CEO, Credgenics, said, “It is great to be working with RupeeRedee and FincFriends, India’s leading new age digital lending platform.

With its incorporation in 2018 RupeeRedee has been actively lending instant personal loans to borrowers in more than 150 cities across the country. The digital lending platform has witnessed a burgeoning demand for instant short-term loans since the coronavirus pandemic, recording more than 1 million visitors on its website and app each month.

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