Porter collaborates as a logistics partner with GoMechanic to improve the customer experience
- ByStartupStory | August 3, 2022
Porter and GoMechanic have teamed up to offer the business seamless logistical support, assuring efficient operations and a better client experience. GoMechanic has been receiving logistics services from Porter’s enterprise solution, Porter For Enterprise (PFE), in 8 locations, including Ahmedabad, Bangalore, Chennai, Delhi NCR, and Mumbai.
Uttam Digga, COO of Porter said, “The vehicle servicing sector follows an unpredictable demand pattern with an expectation of fast service or solution delivery. In such a situation, having a trustworthy logistic partner is essential, so we are grateful that GoMechanic has given us the opportunity to assist them in improving customer serviceability and experience.”
GoMechanic co-founder Nitin Rana said, “We are presently shipping spare parts to more than 19,000 pin codes all over the country. Customers today are accustomed to receiving delivery in a flash, thus it is imperative that our logistic partners can keep their end of the bargain.”
Additionally, by reducing unserviceability of customers by 15% and raising customer satisfaction, the partnership has aided the business. By providing logistical solutions using vehicles including micro trucks, tempos, and bikes for bulk distribution of business parcels for small and medium organisations, Porter For Enterprise provides hyperlocal on-demand logistic support to businesses.
Through this collaboration, Porter has aided GoMechanic in transporting and distributing replacement parts among suppliers, warehouses, and end users. GoMechanic successfully raised client retention from 7 percent to 11 percent by eliminating the inefficiencies in its logistics system, increasing margins and reducing resource waste.
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