Tech Mahindra acquires 100% stake in Activus Connect.
- ByStartupStory | December 4, 2021
Indian multinational IT company Tech Mahindra announced that they acquired 100% stake in Activus Connect, the premium provider of Customer Experience Outsourced Solutions, in a $62 million deal. The IT company stated that this acquisition will elevate Mahindra’s position as a leading digital transformation enabler in the Work-at-Home Customer Experience Management.
Tech Mahindra released a statement stating, “The acquisition will bolster Tech Mahindra’s capabilities in
emerging workplace solutions and strengthen the end-to-end CX portfolio,”. In addition, the Tech Mahindra Business Process Services’s business head, Birendra Sen added, “This acquisition will enable our customers to rapidly scale and operate by leveraging the Work-at-Home model. We believe that together we will continue to push the limits on providing superior outcomes for our customer”.
The US-based company Activus Connect offers outsourced customer experience (CX) solutions and technology to support and elevate chat, email, phone, text, video, and social experiences. On the acquisition, CEO Felix Serrano said, “As a leading provider of employee based, 100 percent work-at-home solutions, the synergies between Activus Connect and Tech Mahindra will usher in a new chapter of Customer Experience Management(CXM) powered by Virtual CX ”.
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