HubSpot Appoints Meta’s Business AI Head Clara Shih to Board of Directors
- ByStartupStory | November 6, 2025
HubSpot, the leading customer relationship management software provider, announced the appointment of Clara Shih, Head of the Business AI Group at Meta, to its Board of Directors effective November 3, 2025. This strategic addition comes as HubSpot intensifies its focus on AI integration across marketing, sales, and customer service functions.
Clara Shih brings extensive leadership experience in artificial intelligence, enterprise software, and customer relationship management. At Meta, she leads the development and monetization of AI products used by over 200 million businesses across platforms including Facebook, Instagram, and WhatsApp. She also oversees product and engineering for Meta’s generative AI backend platform that supports the company’s monetization ecosystem.
Before joining Meta, Shih served as CEO of Salesforce AI and CEO of Service Cloud, where she was instrumental in driving Salesforce’s expansion into generative AI and scaling Service Cloud to become the company’s largest product line. Earlier, she co-founded Hearsay Systems, a SaaS company specializing in digital engagement for financial services, which was later acquired by Yext.
HubSpot CEO Yamini Rangan praised Shih as “a remarkable leader who deeply understands both the transformative potential of AI and the realities of go-to-market teams.” Rangan emphasized that Shih’s expertise will be invaluable as HubSpot continues embedding AI to enhance its customer platform.
Clara Shih expressed excitement about joining HubSpot’s board and collaborating with the leadership team to leverage AI for business growth, highlighting her admiration for HubSpot’s customer-first philosophy and product innovation.
Shih is recognized as a leading technology pioneer, named to the TIME100 AI list and Fast Company’s Most Influential People in Technology. She previously served on Starbucks’ Board of Directors from 2011 to 2023 and advises several AI and enterprise startups.
This appointment reinforces HubSpot’s commitment to advancing its AI strategy and innovation to better serve scaling businesses in an increasingly AI-driven market environment.
Follow Startup Story
Related Posts
